Do you have questions about our products, your orders or about the online shop in general? Then you've come to the right place!
We have collected, prepared and assigned a logical structure to the most frequently asked questions for you. This page is a quick and easy way for you to find the most important information about our online shop, the ordering process, account settings and much more.
What topic do you need assistance with?
Assortment
Which products can I find in the HAHN+KOLB assortment?
With 120,000 different products, HAHN+KOLB offers you a comprehensive selection of high-quality tools, ranging from machining tools and general tools to workshop equipment and machine tools. Among these, you will also find more than 35,000 products from our ATORN brand!
Can I also access the print catalogue online?
Yes, all catalogues are also available in digital form as a flip catalogue! Intelligent links mean that you can access the online shop directly from the product in the flip catalogue in just a few clicks.
Can I order all catalogue items from HAHN+KOLB online?
Yes, you can order all products from the catalogue in the HAHN+KOLB online shop, provided that the products are currently available at HAHN+KOLB. The online shop also offers you a wide variety of products that you will not find in the standard catalogue.
How can I make a special request for a product that cannot be found in the online shop?
If you do not find the product you want in the online shop, please give us a call (tel.: +49 (0) 7141 498-4848 / Monday to Thursday from 7.30 am to 6.00 pm, Friday from 7.30 am to 5.00 pm) or send us an email (email address: bestellung@hahn-kolb.de).
How can I find products quickly without having to go through all the search results?
The HAHN+KOLB online shop has a few options to help with this:
Use our extensive filter options, which you can find above the products on many pages. If you already know which article number you would like to order, you can use our quick add-to-basket feature.
Looking for clamping jaws, gloves or safety shoes? Then please use our interactive product finder! The finder will use targeted questions to guide you to the right product for your needs.
Can I use the EAN number to search for products in the HAHN+KOLB online shop?
Yes, if you do not know our article number for a particular product, you can alternatively enter the 13-digit EAN number in the search field. Please confirm your entry by pressing the Enter key.
Since a search with EAN numbers may overlap with one of our article numbers and therefore it is not completely excluded that you will be redirected to the product with the corresponding number, we would ask you to check the target product before purchasing. For this purpose, you can call up the "Data sheet" in the "Documents" tab. The data sheet contains the EAN number of the product.
Customer account + settings
How can I change my password?
To do this, go to "My Account", select the "Settings" section, and then navigate to "Access data". Under "Change Password", you can set your new password.
What do I need to do if I forget my password?
Please enter your customer and partner number and select "Forgotten your password?". The stored email address will then receive an automated email that contains a link to assign a new password.
What can I do if I forget my access details?
If you have forgotten your access details, you can contact our online shop support (email: onlineshop@hahn-kolb.de).
What do I need to do if I don't know my partner number?
Please use the appropriate request form for this. We will be happy to send you your partner number afterwards.
How can I use the 2-level login?
Simpler, faster, and easier to remember: You can now optionally use a "username" instead of your customer or partner number to log in.
Please follow these steps:
1. Go to "My Account" and select "Settings".
2. Click on "Access data".
3. Choose a username, for example your email address, and enter it in the "Your username" field. (Please make sure to follow the instructions provided on the page.)
4. Click "Save".
How can new or additional users be created within an account?
This change can only be made by the administrator registered in the customer account. To do so, go to "My Account", select the "Settings" section, and then click on the "Other Users" tab. Now select "Create New User". You can now create a new user by filling out the corresponding form completely.
Can the company address or invoice address be changed?
This involves a change to master data and can therefore only be made by HAHN+KOLB. Please inform your personal contact about the desired adjustment. You can find the contact details of your personal contact in the contact window under "My Account".
How can additional delivery addresses be created and preset?
There are various options for this. Which option is suitable for your request depends on who the change is intended for. Please follow the steps below according to your needs:
1.) Creating a personal delivery address:
Settings → My Profile → Delivery Addresses → Create New Address → Save
Set delivery address as default*: My Profile → General Settings → Activate the field "Preselect standard user address as delivery address" → Save
2.) Creating a delivery address that applies to all online shop users of the company:
As an administrator, you can create delivery addresses for other users of your company in addition to your personal delivery addresses. Please proceed as follows:
Settings → Company → Delivery Addresses → Create New Address → Save
3.) Creating a delivery address for individual online shop users:
Settings → Other Users → In the respective user card, click the three small dots in the top right corner → Delivery Addresses → Create New Address → Save
Set delivery address as default*: Other Users → In the respective user card, click the three small dots in the top right corner → General Settings → Activate the field "Preselect standard user address as delivery address" → Save
* "Setting as default" refers to permanently assigning a different standard address for a user. However, this address can be changed to another saved address during the ordering process if desired.
How can I change my email address?
Please contact our online shop support for this (email: onlineshop@hahn-kolb.de).
How can I create cost units or cost centers for my company?
To create new cost units, you must be registered as an administrator of your customer account. In the "Settings" section, go to the "Company" tab and select the "Cost Units" area. Under the "Create Cost Unit" tab, you can create a new cost unit by entering a name. You can view your existing cost units in the "Overview" tab.
If you want to make it mandatory for users assigned to your customer number to specify a cost centre, you can do so as follows: Settings → "Company" tab → Cost Units → Settings. There, check the appropriate box for either: Cost centre mandatory on item level, or Cost centre mandatory on order level. Then save your changes.
How can I evaluate cost units and cost centers?
To generate a cost centre report, you first need to activate cost centres in the settings as follows:
Settings → My Profile → Cost Units → check "Cost centre mandatory on order level" or "Cost centre mandatory on item level", then Save.
You can access the cost centre evaluation under "My Account" → Cost Centre Overview.
How can I assign cost units or cost centers to a user?
To assign predefined cost units or cost centers to other users during checkout, proceed as follows:
Settings → Other Users → Search for the desired person → In the respective profile card, click the three small dots in the top right corner → Cost Units → Check "Cost centre on order level" or "Cost centre on item level" → Select type of assignment → Save.*
This way, the cost unit field will be displayed either for the entire order during checkout or for each order item in the shopping basket. In addition, this gives you the option to evaluate your cost centers under My Account → Cost Centre Overview.
* Via the "type of assignment" field, you can define whether the user should see a free text field, be able to select the cost centre from a list, or have a fixed cost centre assigned.
Type of assignment "Free text": The user can enter a cost unit freely during checkout.
Type of assignment "Cost unit list": All cost centers created for the customer number are available to the user as a list during checkout.
Type of assignment "Select from cost units": After clicking the "Assign" button, you can select one or more cost centers from the list on the left by clicking the plus icon and saving. The user will see these assigned cost centers during checkout and can select the appropriate one.
With preassignment:
If you want to preassign one of your created cost centers to a user for checkout, you can do this via the "Preassignment" field. Depending on the selected type of assignment, the user may still be able to change the preassigned cost centre during checkout.
How can a budget be saved?
To be able to assign a budget, you must be the administrator of your company’s customer account. Go to "My Account", navigate to "Settings", and select "My Profile". There, you will find the "Budget" section. Please enter the desired sum and save your changes. This budget will then be applied to you personally.
As an administrator, you can also set a budget for the entire company or for individual users. Please follow the respective steps depending on your needs:
1.) Budget for the entire company:
My Account → Settings → Company → Budget → Enter sum → Save
2.) Budget for specific users:
My Account → Settings → Other Users → Search for user → In the respective user card, click the three small dots in the top right corner → Budget → Enter sum → Save
What other options are available to limit online shop orders to a specific budget?
To set so-called order value limits, you must have administrator rights for your customer account. Go to "My Account", navigate to "Settings", and under "My Profile", open the "Orders" section and select "Order Value Limits". In the next step, you can enter the desired values and save them. These order value limits will then be applied to you personally.
As an administrator, you can also set order value limits for the entire company or for individual users. Please follow the appropriate steps depending on your needs:
1.) Order value limits for the entire company:
My Account → Settings → Company → Order Value Limits (in the "Orders" section) → Open the "Order Value Limits" tab → Enter values → Save
2.) Order value limits for specific users:
My Account → Settings → Other Users → Search for user → In the respective user card, click the three small dots in the top right corner → Orders → Open the "Order Value Limits" tab → Enter values → Save
How is an approval process set up for a user?
As an administrator, you can define an approval process in the "Settings" section of your customer account under "Other Users". To do so, click the three small dots in the top right corner of the respective user's card. Then select "Orders". In the "Approval Process" tab, you can assign an approver via the drop-down menu.
If approval is only required above a certain amount, you can define this individually afterwards in the "Order Value Limits" tab.
Please make sure to save your changes in each case.
How can I search for products using my customer material number?
In your shopping basket, you can use the "Fast Entry" function. There, you can enter your own item number in the "Customer Material Number" field to add the desired product directly to the basket.
Important: Customer material numbers must be stored in the system in advance - either via the online shop or through your personal contact or your contact in internal sales.
How do I assign a customer material number?
Do you already have products in your shopping basket? Then you can simply navigate to the respective item and enter your Customer Material Number in the Customer Mat. No. field.
Alternatively, your customer material numbers can also be stored by your personal contact in sales. You can view your personal contacts in the contact window by clicking on "My Account".
How can I create a separate or shared order template?
Order templates can be used either by a single user ("personal order template") or by multiple users of the same customer account ("shared order template").
1.) Creating a personal order template:
You have the option to create an order template manually or generate one from a file. To do so, go to "My Account" and select "Shopping Lists". In the "Order Templates" tab, you can either create a new template or generate one from a file. In the pop-up window that opens during creation, you can directly define whether the template should be for your personal use or shared with all users of the customer account.
2.) Creating a shared order template:
Proceed as described above, but in the pop-up window, select the option "Share with all the users".
Alternatively, you can convert an existing personal order template into a shared one at any time. To do this, open the existing order template and select "Share order template". In the next step, confirm the action and save the changes.
What is the difference between an order template and the favourites list?
You can design the favourites list as well as the order template according to your individual wishes and requirements. You can create an order template from the product details page or the shopping basket, for example. You can fill in your favourites list using the corresponding function on the product details pages. The key difference is that you can share an order template with other users of the same customer account. A favourites list remains unique to each user and cannot be changed by other users within the same customer account.
In both templates, you can add individual products or the entire list directly to the shopping basket.
Where are frequently ordered articles displayed?
Products that you have ordered multiple times in the past from HAHN+KOLB are grouped and saved for you in a separate section. You can find this overview under "Shopping Lists" in the "Top Products" tab.
Where can I view my open and settled invoices and credit notes?
As the administrator of your customer account, you can view your invoices and credit notes after logging in under "My Account" in the "Invoices" section.
There, you can choose to view either only open invoices or all items. Additionally, you can display the provided overview or open, save, and print individual invoices as PDF files.
Dispatch + delivery
Can I track my order online?
Yes, you can easily check the status of your orders at any time in your customer account under "Orders".
How long does it take to deliver my order?
The delivery time depends on various factors, such as stock availability or the type of articles that you ordered. We always try to send you the ordered goods as quickly as possible.
What are the shipping costs for an order?
Within Germany, the following shipping costs apply for an order*:
Order value below €30.00: €10.90
Order value below €300.00: €7.90
Order value above €300.00: free shipping
* The shipping costs may differ in individual cases. Excluded from free delivery are small orders, bulky or heavy goods, repairs or courier services explicitly required by you. Special conditions apply.
Ordering
How can I order from the HAHN+KOLB online shop?
To place an order via our online shop, you need to register yourself and your company first. The registration process differs for existing HAHN+KOLB customers that are registering in the online shop for the first time and for those that are not yet HAHN+KOLB customers.
Once you have registered, you will receive your log-in details. You can now log in and conveniently order the articles you need online.
Where can I view previous orders?
You can view past orders under "My Account" in the "Orders" section.
How can promotion articles be ordered?
Essentially, you can view any promotional article like a regular article. There is only one small difference when ordering: when you enter the article number, you must include the two letters before the article number (e.g.: AB12345678). This relates both to the search bar and the add-to-basket feature.
Will articles that I put in the shopping basket before logging in still be there if I log in later?
Yes, this is possible. The articles will be transferred after your registration.
How can I redeem a voucher code?
You can enter and redeem a voucher code in the shopping basket.
What payment options are available to me?
All purchases via the online shop are made as a purchase on account and invoiced.
Can my order confirmations be sent to multiple email addresses?
Yes, you can add a second personal email address under "Settings", in the "Orders" section under the menu item "Order Parameters".
What is an approval workflow?
An approval workflow is a sequence of steps leading up to ordering from HAHN+KOLB. If an approval workflow is stored, a user's order is not forwarded directly to HAHN+KOLB; first, it goes through the stages defined in advance by your administrator. The selected shopping basket is submitted to an approver in your company for approval. The approver can either approve, modify or reject the order.
Can the shopping basket be changed by the approver during an approval workflow?
Yes, as well as rejecting or approving the shopping basket, the approver is also able to delete or add individual items. The approver can also increase or decrease the selected quantities.
Can I change an order that was sent via the online shop?
No, you as a customer can no longer process the order from this point. However, you can cancel the order within 15 minutes. The only way to make changes to the order is via the online shop support (email: online@hahn-kolb.de).
Can I also set up a subscription order for an item from HAHN+KOLB?
Yes, this is possible for items you need at regular intervals. You can use the "Subscription" function located above the "Add to cart" button on each of our product detail pages. Once your order is completed, the item will be saved as a subscription order and automatically delivered to you at the desired interval. You can easily set your preferred delivery interval in the shopping cart.
Will my order be sent to HAHN+KOLB if I was not logged in as a customer when ordering?
If you submitted an order but were not logged in at the time, the system will not be able to assign the order and will not submit or process it.
Registration
Who can register in the HAHN+KOLB online shop?
As a classic B2B company, HAHN+KOLB aims the sale of its products exclusively at trade customers. This is therefore the basic requirement to be able to register in the online shop.
The registration process depends on whether you already have a customer number at HAHN+KOLB. If you do, please use our registration form for existing customers. If you do not have a customer number with us, please use the form for new customers.
How can I register as a new customer with HAHN+KOLB?
Do you not yet have a customer number at HAHN+KOLB? Then please use our form for new customer registration.
How can I register as an existing customer of HAHN+KOLB?
Are you already a customer of HAHN+KOLB and have a customer number? Then please use the form for existing customer registration.
What are the advantages of registering in the HAHN+KOLB online shop?
Registering in our online shop provides you with a wide range of options:
Among other things, you can order from HAHN+KOLB 24 hours a day, you can see your individual price for each article in the online shop and you will have access to a comprehensive range of functions within your customer account (budget settings, approval workflow etc.), which can be set up according to your individual needs.
You can find more information about the online shop and our e-business solutions on our overview page.
How long does the registration take?
We will try to complete your registration as quickly as possible.
However, as we need to check your registration manually for both your security and ours, it may take a short time to confirm your account.
Can I place an order in the online shop directly after the registration?
After you have completed the registration in our online shop, your details will be checked manually. You will then receive the details to access the online shop via email. As soon as you have received your access details from us, you can log into the online shop and make purchases.
Returns, maintenance, service
Where can I find information about product returns or a return form?
You can find information about returns in the "Service" section under the menu item "Returns".
To which address must I send my goods when returning or repairing them?
Please use our return document and send the goods to the following address:
HAHN+KOLB Werkzeuge GmbH
Albert-Ruprecht-Str. 1
71636 Ludwigsburg
What do I do if my delivered goods are defective?
We are also there for you after your purchase! Orders that did not meet your expectations can be returned to us. In case of doubt, you can contact us in advance in order to discuss how to proceed (tel.: +49 (0) 7141 498-5378 / email: retoure@hahn-kolb.de / Monday to Thursday from 7.30 am to 5.00 pm, Friday from 7.30 am to 3.30 pm).
At what point does a repair at HAHN+KOLB become chargeable?
A twelve-month warranty period from the invoice date applies to traders. After the expiry of these twelve months, a repair is subject to a charge.
How many months is the warranty period after the purchase?
For traders, there is a warranty period of twelve months from the date of invoice.
Is it possible to return the goods to HAHN+KOLB free of charge in case of a warranty claim?
Yes, this is possible. Please use the GLS return form on our service page for this purpose.
How much does it cost to return my ordered goods to HAHN+KOLB?
Returns are usually free of charge. Up to a weight of 40 kg, you can return the goods to us by mail. Above this limit, please get in touch with your personal contact, who will then organise the return via our forwarding agent.
How can I contact HAHN+KOLB?
You have a variety of ways to get in touch with us! Feel free to use the listed contact options at the bottom of this page.
Note: See our returns and maintenance service pages for more helpful information and contact options.
Your question was not included?
Then contact us! Our colleagues will be glad to help you.

Ordering + Consulting
Do you have questions about your order or an individual product request?Telephone: +49 (0) 7141 498-4848Monday to Thursday from 07:30 to 18:00
Friday from 07:30 to 17:00
Email: bestellung@hahn-kolb.de

Online shop Support
Do you have technical questions about registration, login or account settings in the online shop?Email: onlineshop@hahn-kolb.de
Forgot your partner number?
> Request partner number

FURTHER CONTACT DETAILS
Would you like a consultation from a specialist or do you have any questions about our after-sales service?Here you will find the right contact person.